Life at Grand Apartments is anything but great, say tenants


“I loved my apartment,” says Jamie Grayson, a tenant who recently moved from his apartment at The Grand Apartments to 1777 Chestnut Place. “I couldn’t live there anymore. ”

The Grand caters to affluent Denver residents; monthly rents vary from $ 1,500 for a studio to $ 8,000 for a penthouse. But don’t count on the stunning city views to distract you from the skeletons in the closet.

Grayson, who works as professional baby equipment expert, had lived in the South and North buildings before leaving the Grand in July after almost three years there.

“I’ve lived everywhere and I’ve never seen a building with issues like this, ever,” says Grayson. “Most of my problems have been in my last year. It takes forever for the property manager to respond to you. When she saw me in the lobby, she would just bury her face and walk to her office just as fast. that she could. It’s pretty awful.

Tenants say when they complained, Greystar, the property manager, did not respond. Greystar has an office in Greenwood Village and manages hundreds of properties across the country, as well as in Latin America and Europe.

Conditions at the 508-unit apartment complex behind Union Station have gotten so bad this year that an anonymous tenant run by tenants Instagram account, notsogranddenver, began documenting everything from residents and their pets walking through puddles to destroyed ceilings in the parking lot to sleepy staff at work.

In June, a flood caused a power outage for more than a day, during a record heat wave. Residents say they were told maintenance had found a “permanent fix”, although the problems persisted months later. The swimming pool, presented as one of the amenities of the complex, was closed and closed due to unsanitary water.

Grayson discovered that the expensive baby equipment in his storage unit was covered and contaminated with mouse droppings. “I have thousands and thousands of dollars in car seats, and it all had tenant insurance. But it turned out that it didn’t cover the mice, ”he says. “When I was moving out I ran into another tenant who also had mouse poo all over his stuff in his storage unit. There was another girl who sent me a video of a mouse in hers. You add the flooding and all the other bullshit … it’s wild.

Making things even crazier, Grayson adds, was his discovery that Mint house, a private hotel, occupied the entire eighth floor of the North Building above where he lived. “When I moved in, no one told me. I would put glass and cigarette butts on my balcony, and they would pour drinks on me,” he recalls.

Another tenant in the South Building, Tavorris Garrett, cites similar issues, as well as a flood on his floor last month that accumulated down the hall. “There are signs the building is tilted,” says Garrett. “The management, starting at the top, is terrible at all levels. Still, they charge premium rates.

In September, Ashley Tauch, a tenant of the North building who has lived in Le Grand since 2019, had her water cut for a day; she later found leaks and mold. More concerning, she says, was the discovery of a class-action waiver that crept in the middle of her rental agreement. (Tenants at another Denver apartment complex, Mint Urban Infinity, recently filed a class action lawsuit against that complex’s property manager.)

Finally, a former The tenant has contacted the Denver City Council member who represents the district that includes the Grand, and City Councilor Candi CdeBaca’s office has alerted Denver firefighters of the complaints, according to Liz Stalnaker, director of voter services and communications. from CdeBaca.

But the firefighters were already on the case. On October 8, he published a long list of violations involving the 24-story north building. Among the violations reported were several accessibility violations, including blocked emergency exit doors or missing signs; garbage collection rooms and fire doors in need of replacement or repair, some doors not having a fusible link; no transfer certificate during operation; and an obsolete generator, boiler and pool license.

The lead inspector is due to do a follow-up inspection next week.

The developer and owner of the Grand, Shorenstein Properties, is registered as 1709 Chestnut Place LLC, according to Colorado Secretary of State records. Shorenstein is rapidly expanding its footprint in Denver, particularly in the Union Station / Five Points neighborhoods. In February 2020, it announced its intention to develop One Platte, a multi-purpose project at 1701 Platte Street that is expected to complete construction by 2022. A few days ago, it announced its acquisition of Rev360 at 3725 Wynkoop Street.

Contacted about complaints from tenants, the Grand sent this statement: “As a property manager, Greystar is in constant contact with the owners of the Grand building to ensure that the safety and comfort of our residents remains top priority. We recently communicated with residents about a larger upcoming repair to the property which is being managed by a third party. We are committed to providing consistent communication with residents about these upcoming projects as soon as a schedule is finalized. We understand that any disruption to daily life is not easy for our residents, and we are committed to supporting our residents throughout this process. ”

Neither the Grand nor Greystar responded to subsequent questions regarding the fire department inspection.

On November 25, tenants were told that the Grand would be performing window tests on units with balconies following “isolated incidents where the balcony glass broke”. The Grand estimated that repairs and some routine inspections would continue for two to three weeks, and affected tenants would receive a discount on the rent.

But it is too little, too late, for some residents of the Grand.

“They don’t care about our safety or our happiness,” Tauch says. “It’s so frustrating to walk into a building every day, a place that should be our refuge, and feel terror and anger. The worst part is that I love my unit, a few exceptions, but I have never experienced such a lack of management care.

“And we pay a premium to live here.”


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